Education
MBA — IT Management
Western Governors University
B.S. Chemical Engineering
University of Illinois at Urbana-Champaign
Professional Experience
Technical Account Manager — Jungle Scout
Aug 2025 – Present
I act as the sole Technical Account Manager for key accounts—including leading global retailers and a major technology platform—owning post-sales integration, enablement, and measurable value from Jungle Scout Data Cloud and the Catalyst/Orange API.
Key Achievements & Responsibilities
- Owned technical success for ~30 strategic enterprise customers across Jungle Scout Cloud (Data Cloud) and the Jungle Scout API, serving as the primary escalation point and executive-facing technical lead; achieved 100% retention for managed accounts and enabled $1M+ in renewals and upsells.
- Led end-to-end enterprise data delivery programs by converting business requirements into implementation-ready specs and Jira tickets, selecting delivery configurations (e.g., cloud storage/warehouse outputs, file formats, compression, backfills/restatements), and validating releases through completion.
- Delivered consulting-style analytics and investigations using advanced SQL to resolve complex data issues and produce executive-ready outputs supporting market intelligence, seller acquisition, and competitive analysis.
- Drove data quality and customer trust by championing dataset/schema version transitions, guiding customer adoption, and coordinating engineering fixes and restatement communications.
- Built repeatable operating mechanisms (intake, prioritization, reporting, documentation, enablement content) to increase cross-functional execution speed and standardize the enterprise engagement motion.
- Published a generalized client engagement model framework for technical account management on your personal website: https://josephryurkanin.com/articles.html.
Technical Account Manager — LabKey
Mar 2022 – Aug 2025
Strategically engage with clients to understand and address evolving needs, foster product adoption, and cultivate trust-based relationships. Collaborate across the SDLC to drive product enhancements, optimize user experiences, and ensure alignment with LabKey's goals while overseeing budgets, mentoring teammates, and leading projects to success.
Key Achievements & Responsibilities
- Program manager for animal electronic health record (EHR) development team, spearheading solution design and implementation.
- Maintained a Net Promoter Score (NPS) of 70 across a 20+ client portfolio.
- Founded and led Strategic Account Management program — evolved services team to own upsell discovery, increasing annual contract value by 18% on average.
- Delivered numerous client trainings, onboarding sessions, QBRs, and weekly support check-ins.
- Authored strategic communications during major security vulnerabilities, preserving client trust.
- Contributed to LabKey Python API documentation and guided best-practice adoption.
- Generated 40% upsell conversion rate, contributing $850k in 2024 consulting revenue (30% of team total).
- Applied AI tooling to boost account-manager productivity by 10–20%.
Customer Success Manager — Inzata
Jan 2021 – Mar 2022
Owned the full customer journey — onboarding, training, and data optimization — while steering data analytics projects and collaborating with product & UX teams to refine the platform.
Key Achievements
- Conducted ~500 pre-sales discovery calls, converting 20% into qualified leads.
- Consulted existing clients to uncover growth opportunities and business needs.
- Managed end-to-end data analytics projects: PoC → implementation → training & support.
- Maintained 100% account retention throughout tenure.
Technical Support Engineer — Xylem
Aug 2019 – Jan 2021
Provided timely, accurate support for pump products and orders, collaborating with cross-functional teams to deliver optimal solutions and exceed customer expectations.
Key Achievements
- Managed HVAC distribution accounts generating >$40M annual sales; consulted on custom-engineered items.
- Resolved high-pressure order conflicts involving incorrect specs, lead-time overruns, and financial adjustments.
- Led Six Sigma / Lean project to optimize call routing & qualification, improving process efficiency.
- Partnered with purchasing & operations to enhance lead-time estimates and on-time delivery.