Education
MBA — IT Management
Western Governors University
B.S. Chemical Engineering
University of Illinois at Urbana-Champaign
Professional Experience
Technical Account Manager — Jungle Scout
Aug 2025 – Present
I act as the sole Technical Account Manager for key accounts—including leading global retailers and a major technology platform—owning post-sales integration, enablement, and measurable value from Jungle Scout Data Cloud and the Catalyst/Orange API.
Key Achievements & Responsibilities
- Lead onsite and virtual training on current and new datasets to turn business questions into operational workflows.
- Build SQL and Python analyses and BI dashboards (e.g., Power BI) that demonstrate value and drive adoption across stakeholders.
- Troubleshoot pipelines leveraging S3, GCS, and Snowflake, and QA custom datasets.
- Partner with CS, Support, Services, Product, and Engineering to compress onboarding timelines and feed customer insights into product improvements.
- Own bug tracking for all Data Cloud clients, triaging issues, and driving fixes with Product and Engineering.
- Own technical customer communications, including issuing data restatements with clear timelines and diffs.
Technical Account Manager — LabKey
Mar 2022 – Aug 2025
Strategically engage with clients to understand and address evolving needs, foster product adoption, and cultivate trust-based relationships. Collaborate across the SDLC to drive product enhancements, optimize user experiences, and ensure alignment with LabKey's goals while overseeing budgets, mentoring teammates, and leading projects to success.
Key Achievements & Responsibilities
- Program manager for animal electronic health record (EHR) development team, spearheading solution design and implementation.
- Maintained a Net Promoter Score (NPS) of 70 across a 20+ client portfolio.
- Founded and led Strategic Account Management program — evolved services team to own upsell discovery, increasing annual contract value by 18% on average.
- Delivered numerous client trainings, onboarding sessions, QBRs, and weekly support check-ins.
- Authored strategic communications during major security vulnerabilities, preserving client trust.
- Contributed to LabKey Python API documentation and guided best-practice adoption.
- Generated 40% upsell conversion rate, contributing $850k in 2024 consulting revenue (30% of team total).
- Applied AI tooling to boost account-manager productivity by 10–20%.
Customer Success Manager — Inzata
Jan 2021 – Mar 2022
Owned the full customer journey — onboarding, training, and data optimization — while steering data analytics projects and collaborating with product & UX teams to refine the platform.
Key Achievements
- Conducted ~500 pre-sales discovery calls, converting 20% into qualified leads.
- Consulted existing clients to uncover growth opportunities and business needs.
- Managed end-to-end data analytics projects: PoC → implementation → training & support.
- Maintained 100% account retention throughout tenure.
Technical Support Engineer — Xylem
Aug 2019 – Jan 2021
Provided timely, accurate support for pump products and orders, collaborating with cross-functional teams to deliver optimal solutions and exceed customer expectations.
Key Achievements
- Managed HVAC distribution accounts generating >$40M annual sales; consulted on custom-engineered items.
- Resolved high-pressure order conflicts involving incorrect specs, lead-time overruns, and financial adjustments.
- Led Six Sigma / Lean project to optimize call routing & qualification, improving process efficiency.
- Partnered with purchasing & operations to enhance lead-time estimates and on-time delivery.