Enterprise AI, technical delivery, and customer success leadership

I own post-sales success for enterprise customers adopting Glean, guiding accounts from technical deployment and launch through AI-powered workflow adoption, measurable value, growth, and renewal readiness.

• Lead deployments spanning identity and access, data integrations, validation, administrator readiness, and launch planning.
• Translate business goals into high-value assistant and agentic workflows with clear owners, guardrails, adoption plans, and success measures.
• Monitor technical health, engagement, stakeholder alignment, and risk while coordinating cross-functional teams to resolve blockers.
• Lead governance and executive reviews that connect platform usage and technical progress to business value and next-stage priorities.

Served as the founding and sole Technical Account Manager for strategic enterprise customers using Data Cloud and the Catalyst API.

• Owned technical success for approximately 30 strategic customers, achieving 100% retention and enabling more than $1M in renewals and upsells.
• Led enterprise data-delivery programs from requirements and delivery configuration through validation, backfills, restatements, and release completion.
• Used advanced SQL and investigative analysis to resolve complex data issues and produce executive-ready outputs for market intelligence and competitive analysis.
• Built repeatable intake, prioritization, reporting, documentation, and enablement practices that standardized the enterprise engagement model.

Managed complex scientific-software accounts and programs across customer strategy, technical delivery, product adoption, and consulting growth.

• Maintained an NPS of 70 across a portfolio of more than 20 clients.
• Founded a strategic account management program that increased annual contract value by 18% on average.
• Generated a 40% upsell conversion rate and contributed $850K in 2024 consulting revenue.
• Led an animal electronic health record development program and advised customers on APIs, SQL, solution design, security communication, and adoption.

• Led discovery and proof-of-concept engagements, converting 20% of approximately 500 conversations into qualified opportunities.
• Managed data analytics projects from proof of concept through implementation, training, and support.
• Maintained 100% account retention throughout the role.

• Managed HVAC distribution accounts generating more than $40M in annual sales and advised on custom-engineered products.
• Led a Lean and Six Sigma project that improved call routing and qualification efficiency.