Certifications
Core Competencies
- Customer Success
- Technical Account Management
- Solution Engineering
- SaaS Implementation
- Data & Analytics (SQL, Python, ETL)
- API Integration
- Cloud (AWS)
- Stakeholder Management
- Program & Project Leadership
- SDLC Coordination
- Upsell & Renewal Strategy
- KPI / NPS Tracking
Business & Relationship Excellence
- Stakeholder & relationship management
- Strategic negotiation & objection handling
- Consultative and solution selling
- Enterprise customer success leadership
- Stakeholder-centric storytelling & data narratives
- Budget & financial stewardship
- Risk management & escalation
- Technical account management
Project Management & Delivery
- Agile & Scrum frameworks
- Waterfall & hybrid project governance
- SDLC oversight & release planning
- SaaS implementation
- Team leadership, coaching & mentorship
Customer-Value Enablement
- Client onboarding strategy
- Training & enablement program design
- Voice-of-customer surveying & analysis (SurveyMonkey, Qualtrics, Typeform)
- Health scoring, renewal & expansion planning
- Upsell & renewal strategy
- KPI / NPS tracking
Technical Competencies
Integration & APIs
- REST API troubleshooting & usage
- Solution engineering
Programming & Data
SQL · Python · ETL · R · limited Java / Spring Boot / Gradle
Front-End & Scripting
HTML · JavaScript
Cloud & DevOps
AWS services · Git version control
Observability
Datadog
AI & Automation
ChatGPT / OpenAI APIs
ELT & Workflow
Fivetran · Zapier
Analytics & BI
Tableau · Google Analytics
Collaboration & CS Tools
- Project / knowledge management: Jira · Confluence
- CRM & revenue platforms: Salesforce · HubSpot
- Process documentation: Tango
- Survey & feedback: SurveyMonkey · Qualtrics · Typeform